Refund policy

Returns & Refund Policy

We hope you are happy with your purchase. If you change your mind, you may request a return within 30 days of receiving your order.

Change of mind returns

To be eligible for a return, items must be unused, unopened and in their original condition and packaging.

For health and hygiene reasons, cosmetics and other sealed hygiene-sensitive products that have been opened, unsealed, used or tested cannot be returned for a change-of-mind refund.

To request a return, please contact us and include your order number and details of the item(s) you wish to return. We will provide return instructions.

For change-of-mind returns, return postage is the customer's responsibility. We recommend obtaining proof of postage, as we cannot be responsible for returned parcels lost in transit.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, or you receive an incorrect item, please contact us as soon as possible with your order number and details of the problem. Photos may be requested where appropriate.

If an item is faulty, damaged or incorrect, we will arrange an appropriate resolution and, where a return is required, we will cover the return cost.

The restrictions above concerning opened or used products do not affect your statutory rights where an item is faulty, damaged, not as described or otherwise does not meet the requirements of UK consumer law.

Refunds

Once your return has been received and checked, we will let you know whether the refund has been approved.

Approved refunds will normally be processed within 3 business days of receiving and inspecting your return. The refund will be issued to your original payment method. Please note that your bank or card provider may take additional time to process and display the refund.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.